Welcome to the Help Hub
The Help Hub is your one-stop hub for Digital Experience team support. Whether you're trying to troubleshoot an issue, request a service, or ask a question, this is the place to start. We're here to help make your support experience as simple as possible.
At Digital Experience, our mission is to make digital services accessible, empowering, and easy for everyone.
You can learn more about our mission and values in Our Service Charter.
What is the Help Hub?
The Help Hub is your online portal for all things IT, GIS, and Information Management. It's designed to be easy to use, and it helps you get support quickly. Here's what you can do:
- 🔍 Search our Help Docs to find quick answers
- ✉️ Log and track help requests
- đź’¬ Chat with our AI assistant any time, 24/7
- đźš© Message our team directly if you need more help
- âś… Check if any systems are having issues
Why Use the Help Hub?
You can use the Help Hub anytime, anywhere—from your computer, phone, or tablet. It helps us keep track of your requests and respond faster. Plus, with our 24/7 Help Docs and AI Assistant, you can find answers when it suits you—no waiting needed.
How can I access the Help Hub?
The easiest way to access the Help Hub is through Microsoft Teams—look for the Help Hub icon in your sidebar (available on both desktop and mobile). You can also visit the Help Hub from your browser at help.kingborough.tas.gov.au or from the staff intranet.
How Can I Get Help From the Help Hub?
Need help? You've got options:
- 📧 Message Us for Help - Start a conversation, and our team will get back to you
- đź“š Get Help With Our Self-Service Help Docs - Browse our self-service Help Docs for quick answers
- 🤖 Get Instant Help with AI Assistant - Get instant help, anytime
Need More Help?
If you can’t find what you need or your issue is urgent, please Contact Us through the Help Hub. We’re ready to help!
You can learn more about our mission and values in Our Service Charter.