Contact Us
The Help Hub is where you reach the Digital Experience team for anything to do with IT, GIS, or information management. However you get in touch, your request is logged, tracked and followed up.
How to reach us
| Channel | Contact Details |
|---|---|
| Help Hub | Available 24 hours a day. Search the help docs or send us a message. |
| help@kingborough.tas.gov.au logs a request automatically. | |
| Phone | (03) 6211 8100, 9:00 am and 5:00 pm, Monday to Friday. |
| In-Person | The Digital Experience office, first floor of the Civic Centre, 9:00 am to 5:00 pm, Monday to Friday. |
Outside business hours
The Help Hub and email are available at any time, and anything you send is waiting for us when we open.
If a Council system looks like it is down, check the status page first. If we already know about it, the details and an estimated fix will be there. If it is not listed, send us a message so we know.
What to tell us
You will get a faster answer if your first message includes:
- What you were trying to do
- What happened instead, including the exact wording of any error message
- A screenshot(s), if you can take one
- What you have already tried
- Whether anyone else is affected, and how urgent it is for you