Escalate Your Request

If your issue is urgent or it's not progressing fast enough, you can escalate it at any time. We take escalations seriously and will act quickly to restore confidence and move things forward.

Escalate your request

Reply to the email notification you received from the Help Hub (which includes your case reference number) with the word Escalate in your message. Our system will automatically assign your request to the Digital Experience Manager for immediate review.

Escalate your request at any time
  • The Digital Experience Manager will review your escalation request within two business hours.
  • You will receive a direct update with the following steps or a resolution plan.

You can learn more about our mission and values in Our Service Charter.

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