Setup Microsoft Authenticator

Microsoft Authenticator is the app that confirms it is really you when you sign in. You will set it up once, and it takes about five minutes.

Before you start you will need: your Council email address and passphrase, your phone, and a computer to show the setup code.

Start setup on your computer

1. Go to mysignins.microsoft.com/security-info
2. Sign in with your Council email address and passphrase.
3. Select Add sign-in method, then Microsoft Authenticator, then Add.
4. A QR code appears. Leave this screen open.

Link your phone

1. Open Microsoft Authenticator on your phone.
2. Tap +, then Work or school account, then Scan a QR code.
3. Allow camera access if asked.
4. Point your phone at the QR code on your computer.

Your Kingborough Council account appears in the app.

1. Your computer shows a two-digit number. Your phone asks you to enter it. Type it in and tap Yes.
2. When your computer confirms it worked, select Done.

From now on

When you sign in on a new device, or after a period away, you will get a notification on your phone. Enter the number shown on screen and tap Yes.

If a prompt appears that you did not trigger, tap 'No, it's not me' and contact us immediately. It means someone has your passphrase. Never approve a prompt just to stop it repeating.

No Signal?

Open the app and read the six-digit code next to your Council account, then type it into the sign-in screen. This works with no connection.

Getting a new phone

Set up Authenticator on the new phone before you wipe or return the old one, then remove the old device from mysignins.microsoft.com/security-info.

Deleting the app from the old phone is not enough on its own — the device stays registered and can still receive prompts until you remove it from the security info page.

If your phone has been lost or stolen, call us on (03) 6211 8100 straight away so we can unregister it.