Reset Your Password

You can reset your Council passphrase yourself, from anywhere, on any device — in the office, in the field or at home.

You need to have registered for self-service password reset first. If you have not, skip to If you cannot reset it yourself.

Reset Your Password

1. Use the Forgot my password link on any Council sign-in screen, or go straight to passwordreset.microsoftonline.com.
2. Enter your Kingborough Council email address, complete the CAPTCHA, and select Next.
3. Select I forgot my password, then click Next.
4. Choose your preferred authentication method(s) to verify your identity, provide the required response information, and then select Next.
5. Enter a new password, confirm it, and select Finish. Refer to Creating a Strong Passphrase for tips on creating a strong passphrase.

You will see a confirmation and can sign in straight away.

After your reset

You will need to sign in again on every device that uses your Council account — laptop, phone, tablet. If you skip one, Outlook or Teams on that device will keep prompting you or stop syncing.

If you cannot reset it yourself

If you never registered, or none of your verification methods work — you have changed phone and personal email, for instance — call us on (03) 6211 8100 between 9:00 am and 5:00 pm, Monday to Friday. We will confirm who you are and reset it.

Please call rather than email. If you cannot get into your account, you cannot read our reply.

If you think someone else has your passphrase

1. Reset it immediately using the steps above.
2. Tell us or call if it is urgent.
3. Check whether your email address has appeared in a known breach at Have I Been Pwned, and change your passphrase anywhere else you have reused it.