Reset Your Password
Reset your Kingborough Council password anytime, anywhere—whether you're in the office, out in the field, or at home. All you need is a mobile device or computer and your pre-set contact details (such as your mobile number or personal email) to verify your identity.
In This Article
Note: This feature will only work if you have already completed the one-time registration setup.
Reset Your Password
You can reset your password at any time from any Kingborough Council sign-in screen—whether on a browser or desktop, using a PC or mobile device. Alternatively, you can visit https://passwordreset.microsoftonline.com/ directly.
Enter your Kingborough Council email address, complete the CAPTCHA to verify you're not a robot, and then select Next.
Select I forgot my password from the available options, then click Next.
Choose your preferred authentication method(s) to verify your identity, provide the required response information, and then select Next.
Enter a new password, confirm it, and then select Finish. Refer to Creating a Strong Passphrase for tips on creating a strong passphrase.
You're all set! You will see a confirmation message, and you can now sign in using your new password.
Tips for Creating a Strong Passphrase
Forget tricky passwords—passphrases are the new standard. They're longer, easier to remember, and much harder to guess.
What makes a strong passphrase?
- Longer is better: Use at least 4 random words, with a total of 14+ characters. Example:
purple mountain rocket door - Unpredictability is key: Avoid common phrases or quotes. Try random words instead.
- Make them unique: Don't use the same passphrase for different accounts. If one gets hacked, the rest are safe.
Stay Safe with Your Passphrase
- Never share your passphrase
- Don't use public Wi-Fi without a VPN
- Log out when you're done
- Be cautious of emails or messages asking for your login details
If you suspect your passphrase has been compromised, change it immediately and check your email at Have I Been Pwned to see if it has been exposed in a data breach.
You can learn more about our mission and values in Our Service Charter.