When an App Won't Install or Update
Council software is installed through Company Portal. If an app won't install, won't update, or has gone missing, try this before sending us a message.
- Open Company Portal from the Start menu.
- Select your device under Devices.
- Select Sync.
- Wait a few minutes, then check again.
Sync tells your computer to recheck what it's supposed to have. It fixes most cases where an app is missing or stuck on an old version.
If you have uninstalled something yourself
Apps removed outside Company Portal often refuse to reinstall, because Company Portal still thinks they're there. Run a sync first, wait for it to finish, then install again.
If an app won't update
Close it completely, including from the taskbar, then sync and try again. Some apps can't update while they're running.