Mitel End User Guide: Desk Phone, Desktop App, and Softphone Setup (Desktop & Mobile)

Summary:

This guide explains how to log into your Mitel desk phone, access the Mitel desktop app, and set up MiCollab softphone for working from home—both on desktop and mobile.

Important: IT must enable softphone access before you can use this feature.

1. Logging into Your Mitel Desk Phone

Requirements

• Mitel extension number
• PIN (provided by IT)

Steps

1. Press Login on your Mitel desk phone.
2. Enter your extension number.
3. Press OK.
4. Enter your PIN.
5. Press OK again.
6. Your phone will register and display your extension.

2. Logging into the Mitel Desktop App

Requirements

• Installed Mitel Connect or MiCollab Desktop Client
• Corporate username and password

Steps

1. Open the Mitel Desktop App.
2. Enter your credentials and click Sign In.
3. Select your device mode:
   • Desk Phone (control physical phone)
   • Softphone (calls via computer)

3. Setting Up MiCollab Softphone (Desktop)

Important: IT Approval Required

Before enabling softphone, contact IT Support. Individual accounts must be adjusted for this feature.

Requirements

• MiCollab Desktop Client installed
• VPN access (if required)
• Headset with microphone
• Softphone license enabled by IT

Steps

1. Confirm with IT that your account has softphone enabled.
2. Connect to VPN (if required).
3. Open MiCollab Desktop Client and log in.
4. Go to Settings > Softphone and enable it.
5. Select your audio device (headset).
6. Test microphone and speakers.
7. Set your status to Available.

4. Setting Up MiCollab Softphone (Mobile)

Important: IT Approval Required

Softphone access on mobile also requires IT to enable the feature.

Requirements

• MiCollab Mobile App (iOS or Android)
• Corporate credentials
• VPN access (if required)
• Softphone license enabled by IT

Steps

1. Download MiCollab Mobile App from App Store or Google Play.
2. Log in with corporate credentials.
3. Enter server address if prompted (provided by IT).
4. Go to Settings > Softphone and enable it.
5. Allow microphone permissions.
6. Test audio with a call.
7. Set status to Available.

Tips for WFH

• Use a wired or quality Bluetooth headset.
• Keep VPN connected if required.
• Ensure strong Wi-Fi or mobile data (minimum 4G recommended).

5. Diverting Your Mitel Desk Phone

Requirements

• Logged into a Mitel Desk Phone (see step 1 above)

Steps

1. Open the Settings (cog button bottom left above the volume keys).
2. Scroll across one to the left using the top right round keypad, and select Call Forward using the top right round keypad middle button.
3. To divert all calls, enter the number in the Always field, remembering a leading '0' if this is a mobile number.
4. Scroll across from the Always box to the square box to the right of the field and select it using the top right round keypad middle button. This will put a tick in the box.
5. Click the Save button (bottom left of screen).

6. Un-Diverting Your Mitel Desk Phone

Requirements

• Logged into a Mitel Desk Phone (see step 1 above) that has been diverted to another number (see step 5 above)

Steps

1. Open the Settings (cog button bottom left above the volume keys).
2. Scroll across one to the left using the top right round keypad, and select Call Forward using the top right round keypad middle button.
3. To un-divert all calls, scroll across from the Always box to the square box to the right of the field and select it using the top right round keypad middle button. This will remove the tick in the box.
4. Click the Save button (bottom left of screen).