Request a Contractor Account
Use this to request a Council account for anyone who is not an employee: contractors, consultants, labour hire, temporary agency staff and volunteers.
Please submit your request at least one week before they start. This gives us time to set up access and arrange equipment.
How to request
Send a message through the Help Hub using the format below.
Subject: New Contractor – [Full name]: Commences [DD/MM/YYYY]
Hi team,
Please create an account for [Full name].
- Engagement type: (contractor/consultant/labour hire/volunteer)
- Commencement date:
- End date:
- Reports to:
- Department:
- Position title:
- Council email address required: yes/no
- Computer equipment required: yes/no (list what's required)
For access management, please replicate [Name]'s account.
About replicating access: Please pick someone doing the same job, not just someone in the same team. Copying a long-serving colleague's account often carries across access they accumulated in previous roles, which the new starter does not need. If you are unsure, say what the role needs to do and we will work it out.
What we need and why
| Field | Why we need it |
| Engagement type | Determines the account type and what the person can reach. |
| End date | Required. The account is closed on this date. If the engagement is extended, tell us before it lapses. |
| Reports to | The Council staff member responsible for this person's access. |
| Access to replicate | An existing colleague doing comparable work. Please pick someone in the same role rather than the same team since copying a long-serving account carries across access the contractor does not need. |
| Council email address | Not every engagement needs one. Say no if they will use their own employer's email. |
| Equipment | We will confirm what is available, or provide a lead time if we need to order. |
When the engagement ends
The account closes on the end date you gave us.
If the engagement is extended, send us a message with the new end date before the current one passes. If it ends early, tell us so we can close the account sooner.
Any Council information the contractor holds needs to be handed over before they finish. Anything saved only in their OneDrive goes when the account closes.