How can we help?

Get Help

Contact Us

Contact our Digital Experience team for technology-based help

4 articles

Using the Help Hub

Learn more about the Help Hub so you can get the most out of our platform

3 articles

Start Here

New to the Council

Get your account, apps and devices set up in your first week

3 articles

Request an Account

Request an account for an employee, contractor, consultant or volunteer

2 articles

Account and Security

Passwords and Sign-In

Set, change and recover your passphrase, and store credentials safely

6 articles

Multi-Factor Authentication

Set up and manage the second check that protects your account

2 articles

Staying Safe Online

Spot and report phishing, and handle sensitive information properly

3 articles

AI and Software

Approved AI tools and software, and how to request something new

5 articles

Devices and Equipment

Working from Home

Reach Council systems and network drives from outside the office

1 articles

Setup your Computer

Get support, guides, and resources for your laptop and monitor setup

5 articles

Mobile Phones

Set up and manage your mobile devices and plans

4 articles

Printer

Find support, setup guides, and tips for printers and printing

2 articles

Wi-Fi

Connect to Kingborough Council's secure wireless network

1 articles

Documents and Files

Sharing and Collaboration

Share files with colleagues and people outside the Council

5 articles

PDFs

View, edit and compress PDF documents

4 articles

Recover a Lost File

Get back a file or folder you have deleted or overwritten

4 articles

Where to Save Your Work

Choose the right place for your files, and keep them backed up

1 articles

Email and Calendar

Calendar

Book time with colleagues, share your calendar, and set up delegates

1 articles

Email Basics

Write, send and recover email, and manage shared mailboxes

4 articles

Email on your Phone

Set up Outlook on your iPhone or Android phone

2 articles

Meetings and Rooms

Meeting Rooms and AV

Book and manage meeting rooms. Access availability and support

4 articles

Teams Chat and Channels

Message colleagues and post in channels. Manage your notifications

4 articles

Teams Meeting

Collaborate online with Microsoft Teams meeting

5 articles

Systems and Services

KIOSK

Kiosk is Kingborough Councils Employee Payroll Portal

3 articles

Info Council

Access council and committee meeting agendas and minutes

1 articles

The LIST

Search Tasmanian property, title, and land information

1 articles

Vehicle Hub

Book and manage Council pool vehicles

1 articles

GIS Maps and Data

Analyse, visualise, and manage spatial data

15 articles

Pathway System

Manage and track council public records, processes, and workflow

7 articles

Records Management (ECM)

Manage and organise information for easy access and compliance

4 articles